Live support software is a popular term for online chat applications designed specifically to provide immediate online assistance to your esteemed clients & customers. Live chat is mainly used for text-based communication and interaction. O2R, a leading outsourcing company in India, offers low cost Live Chat Support services to our Clients around the globe. Our Chat support service provides personalized customer service for various technical as well as non-technical products, services & Information thru online research or provided clients KB about the Product or the Service catered by us.
Why provide live chat support services?
- Helping customers completing their orders through text chat
- Real time assistance capabilities for website visitors
- Effective finalizing of e-commerce sales by assisting customers in checking out the contents of their shopping cart
- Better opportunity for instant sales through showcase of products
- Increasing customer loyalty by providing answers to customer queries in real-time
- Ability to collect real-time data about your website traffic, visitor information and navigational path
Which industries can benefit from live chat support?
Lot of industries across globe use live chat support services to sell & support their products online and provide superior customer service on the go. O2R provides technical and non-technical live chat support for clients in the following industries:
- Software/ IT/ ITES
- Web Design/ Hosting
- Food and Beverage Industry
- Real Estate
- E-commerce Stores
- Online Printing and Publishing